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ICT SUPPORT ADMINISTRATION ASSISTANT

REQUIRED TO START APRIL 2012


The Cooper School is looking to appoint an ICT Support Administration Assistant to work in the school’s busy ICT Support Department.

The main responsibility of the role for the successful applicant will be to provide first line support to staff and students and to provide administrative support using Microsoft Office and web content applications.

The ideal candidate will possess:

  • An interest in ICT with strong application and organisational skills
  • An in depth knowledge of Microsoft Office
  • Friendly customer service and high levels of personal skills
  • An ability to communicate at all levels both written and verbal and to work on his/her own initiative
  • An understanding of web technologies and basic web applications
  • A willingness to learn new skills and apply them to problem solving and ICT development

Apply online at www.oxfordshire.gov.uk or contact the school for further details and an application pack from: Mrs Beverley Munro, Headteacher’s PA, Tel:01869 362691 or

Email: bmun8291@cooper.ocnmail.net

Please visit our website www.cooper.oxon.sch.uk for additional information about the school and a flavour of what the school is and aspires to be.

Pay Scale: Grade 6 point 18-21 (£17,161 - £19, 126) pro rata, for 37 hours per week, term time only

Closing date for receipt of applications: 23rd March 2012 at 4.00 p.m.

The Cooper School is committed to safeguarding children. The successful candidate will be subject to a Criminal Records Bureau check in line with Section 115 of the Police Act 1997.


Person Specification

Experience  

  • Calmness when working under pressure to tight deadlines (when managing ICT problems and queries)
  • Strong organisational skills
  • Ability to priories workloads and tasks

Knowledge

  • Knowledge of Microsoft Office applications or similar
  • Knowledge of Auditing procedure
  • Knowledge of file structure and file management

Qualifications

  • GCSE level English, Maths
  • ICT qualifications would be an advantage
  • First Aid Skills preferable

Skills

  • Strong interpersonal skills with staff & students
  • Strong organisational skills
  • A willingness to develop & monitor techniques for ICT related issues
  • Ability to communicate at all levels
  • Flexibility in attendance patterns
  • Good Health & Safety awareness

 

Scale/point: Grade 6 point 18 - 21 (£17,161- £19,126)

Hours: 37 per week per week, term time only

Responsible to: Luke Hutchinson – Network Manager

JOB DESCRIPTION

Job purpose

  • To work to Becta ICT competences framework Level A/B
  • To provide first line support as the single point of contact
  • To maintain Spiceworks system
  • To maintain and develop the school’s ICT resource for safe, effective use by students and staff
  • Review recorded system abuse and work with staff on behaviour management.
  • To implement procedures and provide technical support in line with the school’s ICT support service definition
  • To support and advise students and staff in the appropriate use of ICT

Key Tasks

The installation and maintenance of the school’s ICT resource

1 - Application Support

  • Assist staff with application issues

2 - Network support

  • Use simple utilities to change information on the intranet. Follow instructions to run basic network monitoring reports or utilities; inform line manager of issues noted .
  • Assist with the management of Policymaster system and record and report behaviour issues to relevant members of staff. Provide evidence for disciplinary proceedings and advice on technical aspects of the incident.

3 - Health & Safety

  • Ensure basic safety checks are carried out and escalate problems as required
  • Follow relevant Health & Safety procedures and raise awareness among staff, students and other users

The support and management of the school’s ICT service

4 - Support Request Management

  • Discriminate between incidents and problems
  • Search a knowledgebase/logs of previous calls to inform diagnosis and resolution
  • Record detailed diagnostic information
  • Determine whether an immediate solution is required and alert line manager
  • Understand when a quick fix is not sufficient to permanently resolve a problem

5- Internal Support Arrangements & External Contracts

  • Work to a clearly defined service definition
  • Report on variations and escalate contract/warranty issues appropriately

The development of the school’s ICT service

6 - Strategy & Planning

  • Identify a possible ICT requirement and note it in helpdesk system

7 - Budget & Team Responsibilities

  • Understand the school process for purchasing and recording expenditure
  • Purchase consumables following school procedures
  • Work as part of a team

Personal qualities

8 - Personal ICT development

  • Attend relevant courses and actively seek to broaden knowledge and skills relevant to responsibilities

9 - Communications

  • Provide first line telephone support to staff
  • Assist Students with user account issues
  • Produce help sheets and other documentation where required

10 - Educational Awareness

  • Aware of basic school structure, year groups and staffing structure
  • Aware of different confidences of staff and students in using ICT
  • Aware of different uses of ICT in schools

Head teacher : Mr B J Baxter BA (Hons), Chair of Governors : Mr D Dunne, Telephone : 01869 242121, E-mail : headteacher.cooper@cooper.oxon.sch.uk